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Faq’s

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FAQs

Common Banking Questions & Expert Answers

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Explore topics across all your financial needs.

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  • 01How do I open a new account with EchoTrust Bank?

    You can open a personal or business account online through our website or mobile app in just a few steps. You’ll need a valid ID, proof of address, and initial deposit (if required). You can also visit any of our branches for in-person assistance.

  • 02How can I check my account balance?

    You can view your balance instantly using the EchoTrust Bank mobile app, online banking portal, or by calling our 24/7 customer service. SMS banking is also available for quick updates on the go.

  • 03Is online banking with EchoTrust Bank secure?

    Yes. Our online and mobile platforms are protected by multi-layered encryption, biometric login, two-factor authentication, and 24/7 fraud monitoring systems. We’re ISO 27001 certified for information security.

  • 04What is the daily ATM withdrawal limit?

    The standard daily ATM withdrawal limit is $1,000 for personal accounts and up to $5,000 for business accounts. You can request a limit increase by contacting our support team or through your account settings.

  • 05How do I apply for a personal or business loan?

    Apply for a loan directly through our mobile app, website, or at any branch. You’ll need basic documentation such as income proof, bank statements, and a credit check. Pre-approval decisions are often made within minutes.

  • 06How can I report fraudulent activity?

    If you notice suspicious activity, contact our fraud hotline immediately or lock your card via the EchoTrust Bank mobile app. We provide 24/7 support and have zero liability policies for unauthorized transactions.

  • 07Are my deposits insured?

    Yes, all eligible deposits are insured up to the regulatory limit by the [insert national deposit insurance scheme name, e.g., FDIC, NDIC, etc.]. Your money is safe with EchoTrust Bank.

  • 08Can I open a foreign currency account?

    Yes. EchoTrust Bank offers multi-currency accounts for both individuals and businesses. These accounts are ideal for international transactions and travel. Visit any branch or apply online.